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Returns - Fair Trade & VHC Brands Decor - The Village Country Store

Returns - The Village Country Store

There is a 15% Restocking Fee on all orders! This is the manufacturers policy upon which we must all abide. No exceptions.

Our policy lasts 14 days. Within 14 days of purchase you can return your goods, no questions asked.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

General Returns

To be eligible for a return, Items must be unopened, unused, be in the same condition that you received it, unlaundered, in their original packaging with law required tags still attached, in a resell-able condition, and if sold in sets, must be returned in sets. THE RA NUMBER MUST BE MARKED ON THE OUTSIDE OF THE PACKAGE, or package will not be received.

Please contact us for a return authorization number (RMA) and shipping instructions.  Please include the paperwork you received with your order or a print out of your email confirmation to enable us to process your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Damaged Goods
Please notify us by email admin@thevillagecountrystore.com - we will determine if we need the item returned. A replacement will be set.